Store Manager Jobs in Pune 2022
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Assistant Manager - Operations
- Retailers – Store Managers
- Outsourced Agencies – Facility Managers, Supervisors
- Local municipal authorities/ government and other regulatory bodies
- Graduate
- 3-5 years of experience in Operations in retail industry
- Sound Knowledge of Mall Management practices
- Principles of building and maintaining retailer / customer relationship
- Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall.
- Maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
- Manage the completion of leasing administration process by the retailer, provide with Occupant’s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.
- Ensuring efficiency of mall operations through managing the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis
- Managing the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc and provide the necessary support of required facilities during the events to the Events team
- Manage the functioning of the floor helpdesk and ensure that the customer complaints are attended/ resolved in the shortest possible time
- Monitor adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres
- Enforce the Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
- Manage the development of a comprehensive schedule for horticulture, pest control and façade cleaning across the property
- Ensure that retailer queries related to CAM are addressed satisfactorily
- Provide the necessary Operations information to the Finance team for preparation of monthly MIS reports and check/ verify the MIS report prepared by Finance
- Ensure requisite training of the outsourced staff is conducted by the outsourcing agency
- Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager – Liaison and ensure that all permissions/ licenses are in place
- Graduate, MBA
Store Manager
About Starbucks India
Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop.
Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
Purpose and Scope of position
This position contributes to our success by:
1. Leading the store operations & the team of store partners to create and maintain the Starbucks Experience for our customers and partners.
2.The main areas of work of a store manager involves reaching sales targets and increasing profits, dealing with customer service issues, staff management, safety and security issues.
3.The store manager is responsible for modeling and acting in accordance with TATA Starbucks Limited guiding principle
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Completes store operational requirements by scheduling and assigning partners; following up on work results.
- Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
- Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
- Exhibits a willingness and desire to share coffee knowledge and stories with others
- Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.
- Solicits feedback from the customers
- Supervisory Responsibilities:
- Interviewing & training partners, planning, assigning and directing work
- Regular interaction/ review with the team
- Encourage team to take independent decisions
- Conduct goal setting
- Developing strategic and operational plans for the work group, managing execution and measuring results
- Review performance to achieve organizational goals
- Gather & evaluate employees performance
- Appraising performance
- Addressing complaints and resolving problems.
- Coaching, counselling, and disciplining
- Ensures partners adhere to legal and operational compliance requirements
- Drives coffee conversations within the team and creates a culture of coffee appreciation
- Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Maintains the stability and reputation of the store by complying with legal requirements
- Analyses sales figures and forecasting future sales volumes to maximise profits
- Manages and motivates the team to increase sales and ensure efficiency
- Manages stock levels and making key decisions about stock control
- Ensures standards for quality, customer service and health and safety are met
- Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action
- Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Conducts regular store meetings
- Accountable to improve and increase store performance for the growth of the organisation
Competencies
Summary of Experience & Education
- Minimum 12th pass (ideally, IHM student or hotel management graduate)
- Latte Art expert
- Has in-depth knowledge of Coffee
Shift Supervisor
About Starbucks India
Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop.
Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
Purpose and Scope of position
This position contributes to our success by:
- Assisting the store manager in executing store operations during scheduled shifts.
- This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
- The incumbent is responsible for modelling and acting in accordance with TATA Starbucks guiding principles
Competencies
Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
Summary of Experience & Education
- Minimum 1 year of experience of handling a team in a retail setup
- Minimum education qualification – 12th / Diploma +
Position Core Shop Manager
Educational qualification:- BSC or DME or PDFT or degree Engg.
Required knowledge of Shell core, Cold box core & Co2 cores process.
Can independently handle Core shop.
Relationship Manager, Retail Banking
As a Relationship Manager, you get an opportunity to engage with high-value customers of ICICI Bank and offer the right banking solutions across the financial spectrum to meet customer needs. This requires you to be adept at understanding the profile and portfolio of the customer and a knack for developing a strong customer relationship. You get to serve as a one-point contact for all banking needs of the customers and are thus, the face of ICICI Bank for the customer. You have the opportunity to service customer needs across Business Banking, Trade Banking, Wealth Management, SME segment, Business Loans, Secured- Unsecured Assets and more! The role requires you to collaborate seamlessly across teams at ICICI Bank to offer superior service and TATs to our customers.
Qualifications
1. MBA’s with 1+ years of sales and relationship experience
2. Graduates with 3+ years ofsales and relationship experience
3. Relationship Management experience in any Industry
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹1,500,000.00 per year
Schedule:
- Day shift
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