jobs in Restaurant Manager in Bangalore Latest jobs 2022

  

1.  Restaurant General Manager

The Restaurant General Manager is the No.1 leader. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.

Core Responsibilities Include:

• Effectively manage the restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
• Control day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team
• Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
• Responsible for managing restaurant team through hiring team members, conducting performance appraisals, identify training needs, take disciplinary action, build pipeline readiness, motivate and train team members, reduce employee turnover of the store
• Ensure food quality and 100% customer satisfaction
• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

An ideal candidate should possess:

• Passion for hospitality
• Strong focus on driving operational excellence
• Focus on building capable, performance driven teams
• Display business acumen – understand trade area and customer patterns, competitor activity, able to understand and analyze financial statements
• Dedication to providing exceptional customer service
• Experience in new store setup
• Education & Experience
  • Preferable – 3 year Degree in Hospitality/Hotel Management with 3+ years experience

  • OR 1 year Diploma in Hospitality with 3+ years’ work experience OR Graduate (any stream) with 5+ years’ of work experience

  
  
• 
  

2.  TYP- Assistant Restaurant Manager

Job Responsibilities

Areas

Key Activities

1

Strategy Development and Planning

Familiarize with the hotel annual business strategy.

Assists the Restaurant Manager in developing restaurant goals and strategies and ensure alignment with the hotel business strategy.

Conducts periodic competition analysis and plan tactical strategies to increase and maintain a leading share in the market.

2

Financials & Resource Management

Reviews financial reports and statements to determine how the restaurant is performing against budget.

Implements the action plan/strategies to drive revenues of the restaurant on a daiy basis in consultation with the HOD.

Analyzes information, plans expenses against forecasted revenues so as to ensure that the restaurant EBITDA % is achieved on a monthly basis.

Trains the team members to drive upselling opportunities in the department.

Manages and allocates resources to optimize cost in consltation with the Restaurant Manager.

Checks the daily requisitions of the restaurant and ensure par stock is maintained.

Checks all the bills and complimentaries before submitting it to the HOD.

Conducts cost analysis and competition survey to optimize the pricing of the menu

3

Process

Conducts daily restaurant briefings to discuss operational concerns and review performance of the team members.

Coordinates with Engineering department to maintain the equipment upkeep, ensure proper & safe usage of both existing & new equipments.

Monitors the breakage in the restaurant on a regular basis, identifies the root cause and informs the same to the Restaurant Manager.

Maintains optimum inventory level in the restaurant and ensure no expiry items are present.

Identifies the number of extra manpower required for a particular event and raise a requisition accordingly in consultation with the Restaurant Manager.

4

Customer

Reviews guest feedback on Trust You (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the HOD.

Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.

Maintains regular contacts with corporate and individual guests, and build strong relationships with them.

Handles guest complaints in a prompt and courteous manner and ensure service recovery is done as per the hotel guidelines.

Ensures timely closure of guest queries.

5

People

Performance Appraisal - To plan and execute the restaurant goals which is set by the Restaurant Manager in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs.

Coaching/ Counseling/ Mentoring - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

Disciplinary - Escalates misconduct by the team member to the HOD and participates in the disciplinary procedure. Needs to adhere to the standards of Tata Code of Conduct and values of IHCL

Training - Conducts trainings as per the training calendar and recommends suitable training programs to the Restaurant Manager to address individual capability gaps. Participates in certification of team members in key skills. Ensures self and team members attend appropriate core training classes

Rewards & Recognition - Maintain a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) program

Engagement - Demonstrate a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans in consultation with the Restaurant Manager

Leave Management- Approves duty rosters prepared by the Catering Assistant and leaves of direct reportees.

6

Audit And Compliance

Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance

Follows the internal audit checklists as per the IHCL Safety Guidelines

Adheres to all departmental legal compliances

7

Safety

Identify risks and develop HIRA (Hazard Identification and Risk Assessment).

Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity)

Job Requirements

Minimum qualification

Degree in Hospitality Management

Work Experience

2-4 years

Functional Competencies

Cost Management
Sustainability tools & techniques
Computer Skills
Written & Verbal Communication
Menu Engineering
Safety & Hygiene Practices

Behavioural Competencies

Anaytical Approach
Interpersonal Effectiveness
Result Orientation
Customer Centricity
Service Orientation
Conflict Resolution & Managing Crisis
Decision Making
Mutual Respect
Proactivity
Empowerment

3. Restaurant Manager Job in Bangalore

Job details

Job Type

Full-time

Full Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.

What will I be doing?

POSITION SUMMARY

Essential Duties & Responsibilities

• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
• Ensure that opening and closing procedures are followed
• Ensure all billing procedures are followed in line with Hotel policy
• Conduct effective shift briefings ensuring all team members are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products
• Review salt score at daily briefing
• Co-ordinate the work of subordinates and maintains established procedures and policies
• Communicate efficiently with the kitchen and other departments
• Deliver and prepare training programs for team members
• Encourage and motivate all the team members to provide optimum service during all shifts
• Share recommendations and guest comments to Chef and Food & Beverage Manager to reflect current customer profile
• Implement Promotions Calendar for Food and Beverage products in restaurants
• Manage special event concepts
• Create positive publicity opportunities
• Manage customer database and utilize effectively
• Up-sell property facilities
• Actively pursue cost saving measures
• Recycle wherever possible
• Manage food and beverage cost
• Control stock
• Analyze food and beverage statistics through point of sale system
• Works with Superior on manpower planning and management needs
• Promote good working atmosphere with emphasis in guiding relations between subordinates.

• Works with Superior in the preparation and management of the Department's budget Fully conversant with all hotel emergency procedures
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• To maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and requests of guests
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both Guests and colleagues
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
• To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel
• To ensure proper handling of equipment throughout the department
• Ensure Compliance with requirements of Quarterly Food and Beverage Audit
• Provide guidance and support in order to ensure that all the standards are implemented and maintained at all times
• Check on an-on going basis that mise-en-place, service, and cleaning in the outlet(s) (heart and front of the house) are of the highest standards and takes any necessary corrective action
• Ensure the availability of all food & beverage items and suggests the best alternative in case of shortage
• Aware of requirements in terms of food safety and hygiene standards and checks that these standards are implemented and maintained in all service and guest areas, and take any necessary corrective action
• Report maintenance request to relevant department within the set procedure and follow up through appropriate channels
• Constantly find new ways and means to improve quality and creativity
• Aware of local and international Food and Beverage trends
• Facilitate the training and career development culture in the department
• Ensure all Hilton Icons and Brand standards are complied to and reviewed on a regular basis
• Proactively manage the QA process
• Execute all food and bevearge activities and promotions according to guidelines given by Assistant/Director of food and bevearge
• Perform additional tasks as requested by Assistant/Director of food and bevearge
• Greet guests, handle comments and problems whenever required and promotes sales to meet forecasted revenues
• Communicate client feedback and manage resolution of any issues with the client within 48 hours.
• Own the Food & Beverage SALT score, encourages consistency through supervision, control and action planning when needed.
• Ensure a 100% consistency in Brand Service Standard delivery in all areas and reviews on a regular basis
• Enjoy regular guest contact with in-house and outside guests
• Engage in the welcome and recognition of VIP guests
• Recommend menu items and beverages to guests, as well as taking orders.
• Ensure Safety for all Guests and Team Members alike as per OS&H guidelines
• Be familiar with all Risk management and emergency procedures of the hotel and fulfils his duties accordingly
• Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet log-book.
• Involved in the establishing, following and monitoring of financial plans
• Ensures all financial procedures are followed
• Ensures Hilton cost control practices are implemented and followed
• Manage operating equipment, FFE and Linen inventories proactively
• To be revenue driven and cost conscious ( over time, food & BV cost, casuals, etc)
• To ensure that billing is accurate at all time in all the outlets
• Encourage productivity and operational excellence and efficiency
• Participating and presenting their outlet commercial performance
• Responsible for the P&L for their respective outlet
• Encourage team work and spirit in all areas of the department
• Enforce the personal appearance and punctuality of the team members.
• To ensure that all outlet team members are aware of the objectives of the department (departmental balance score card).
• The management reserves its right to move, transfer or re-assign team members from their accustomed shift or schedule, job function and department as business dictates. Likewise, Team Members may also be tasked to assist other departments or other Hilton properties on task force when necessary and when business demands.

DIRECT REPORTS:

Assistant Outlet Manager

What are we looking for?

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years managerial position in a 4 / 5-star category hotel.

• Familiar with computer systems.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Strong leadership, people management and training skills.

• Guest oriented and able to confidently build and exceed service standards.

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.

• Strong interpersonal skills and attention to details.

• Key strengths (under the 9 competencies) in people management communication and planning.

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,

• service techniques, and guest interaction.

• Considerable skills in math and algebraic equations using percentages.

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Able to work under pressure and deal with stressful situations during busy periods.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

4. 

Assistant Manager - Income Audit

Job details

Job Type

Full-time

Full Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The core responsibility of the Assistant Manager - Income Audit is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for, the correct procedures have been followed and that all daily income that should have been received by the hotel was received.

What will I be doing?

As Assistant Manager - Income Audit, you will be responsible for performing the following tasks to the highest standards:

• Audit the daily revenue figures, supporting reports and vouchers as well as audit the daily General Cashier's Report.

• Ensure that Daily and Monthly Revenue and Settlement Reconciliation is prepared on a timely basis and all revenue is captured and reported.

• Ensure all gifts or entertainment voucher are controlled as per the policy.

• Review all entertainment dockets and officers' checks, ensuring that all are authorized and signed with the appropriate level of detail.

• Check that complimentary rooms have been appropriately authorized.

• Audit the telephone and internet interface reports to ensure all the respective revenue has been posted.

• Ensure the relevant Front Office and Outlet reports are printed, audited and filed in chronological order.

• Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances and rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.

• Prepare rebate and allowance summary and rebate journal.

• Reconcile credit card charges between electronic credit card machine and point of sale system on a daily basis.

• Prepare daily revenue report for the Director of Finance / Financial Controller.

• Ensure that all concessionaires' revenue is reconciled and recorded accurately.

• Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades, etc. have been properly authorized.

• Ensure that the Room Status Discrepancy Report is printed twice daily, and any exceptions noted are reported.

• Record cashier overs / under in the relevant reports and followed up with the Outlet Managers or Front Office Manager.

• Follow up on any discrepancies, incomplete work or missing information with the relevant departments.

• Ensure all paid out vouchers have proper authorization, signatures and backup.

• Follow up with Revenue / Reservation team to ensure that no-shows are reviewed, and charges made accordingly.

• Audit the daily food and beverage report, verifying the cashier's remittance to the General Cashier's Report.

• Ensure that all restaurant and bar checks are properly accounted for and banquets and functions revenues are entered.

• To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.

• Ensure the accurate and timely input of data to the general ledger system.

• Maintain adequate and up to date files.

• Conduct monthly house float and petty cash count and safety deposit boxes audit.

• Check and ensure that room variance reports are properly kept and interpreted, reporting any unreasonable variance promptly.

• Handle all requests and inquiries in a timely and efficient manner.

• Flexible in relation to working hours, especially at month end.

• Perform any additional tasks assigned to ensure that the department functions smoothly.

• Minimize the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards.

What are we looking for?

An Assistant Manager - Income Audit serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualification.

• Previous experience in a managerial operational accounting role.

• At least 1 year of working experience as Income Auditor Supervisor in the hospitality industry.

• Knowledge of F&B cashiering, front desk cashiering and night audit.

• IT qualification (Fidelio & Micros）/ training.

• Proficient in Microsoft Office applications.

• Good communication and analytical skills.

• Possess system skills in OnQ, OPERA, Micros, SUN.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

5. 

Assistant Restaurant Manager

Respective store outlet

Reporting Relationships

Designation, Function

Purpose

Reporting to

Restaurant General Manager, Operations

Functional and administrative reporting for leaves, performance management, approvals.

Support on activities linked to store operations on parameters like driving sales and profit, managing people and driving customer experience across handled stores

Direct Reportees

-

-

Role Objective

The responsibility of the Assistant Restaurant Manager is to support the RGM by working as part of a team to ensure exceptional customer experience. In addition to engaging with store members and resolving conflicts, the ARM is responsible for executing training and development programs for team members and shift managers in the store and ensure that all are certified in their respective stations.

Role Responsibilities

Responsibility Area

Key Tasks & Activities

Training and development

• Ensure proper execution of trainings and proper utilisation of the training material supplied by Training team
• Provide on-going feedback to team members to improve performance and reduce inefficiencies
• Provide regular feedback to RGM on team member performance
• Liaise with Training team for any suggestions in improving training methods, collateral, reporting bottlenecks, etc.
• Ensure that employees complete necessary training modules as per timelines

Managing the business

• Support the RGM in daily operational tasks in store
• Conduct “Product Tasting Drive” before operations begin to ensure taste and quality are as per standards
• Make informed decisions about store in the RGM’s absence
• Ensure that only certified team members are working on the workstations
• Identify gaps and communicate it to the training team

Managing the people

• Support team members wherein required
• Engage with store members on a regular basis and resolve/ escalate any conflicts/ issues
• Assist RGM in sourcing and recruiting non-managerial store employees
• Ensure all employees are well presented and in uniform

Key Interactions

With

Purpose

Internal

RGM

• Provide feedback on individual store member performance
• Inform of gaps in manpower
• Discuss issues (if any) from “Product Tasting Drive”

Team members, Operations

• Execute trainings
• Resolve issues and conflicts on the shop floor, if any
• Feedback on performance and opportunities for improvement

Manager & Field trainer- Training

• Assist in executing training to team members
• Provide feedback on inefficiencies in process and opportunities for growth

External

Customers

• Resolve complaints/ queries
• Gather feedback

Delivery vendors

• Receive deliveries
• Manage and/or escalate any discrepancies

Qualifications and Experience

Minimum Qualifications

Experience

Industry Preference

-

Key Skills and Competencies

Technical Skills / Trainings / Certifications

Behavioural Competencies

Role Holder’s Signature

HoD’s Signature

HR Head’s Signature

Date

Job Type: Full-time

Salary: From ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Bengaluru - 560016, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)